Delete your Jacqui's Corner account

Delete your account in the app

You can delete your account yourself, at any time, in about a minute:

1. Open the app and sign in.
2. Go to Profile.
3. Tap Delete my account.
4. Read what will happen, then confirm.

It happens straight away. We email you to confirm.

What happens when you delete

• Upcoming sessions are cancelled. The Corner owner is told, and the times become free again.
• You are not charged. A card hold for a session that has not been charged is released. If you had already paid for an upcoming session, the full amount is refunded, with no late fee. Your bank usually shows a refund within 5 to 10 days.
• Tickets and kits. An order still waiting for your payment is closed. A ticket for an event that has not started, and a starter kit you have not collected, are refunded in full. Orders that were already used stay as records, without your name.
• Your details are removed. Your name, email address, notes and topics are removed from every booking you made, your name and email are removed from your ticket and kit orders, and none of them are linked to you any more. If you used a company code, we forget who used that place.
• Introductions to partners. If you asked to be introduced to a partner (a bank, an agent or another business), your name, email address, phone number and answers are removed from our record of the request. A partner who already received your details by email keeps that copy: we cannot delete it for you, so please contact the partner directly if you want them to delete it.
• Recommendations and membership. Personal recommendations your Corner made for you are withdrawn and their notes removed, and a membership ends.
• Your sign-in is deleted. You can no longer sign in with that email. You are welcome to create a new account later.

What we keep. Bookings, orders and introduction requests stay as records without your personal details: a reference, the date, the Corner, the price, and for an introduction the partner and whether it led to a sign-up. We keep payment records for as long as the law requires for accounting and tax. Stripe, which processes card payments, keeps its own records under its own policy. Answers to the tester survey are sent to us by email and are not linked to your account; email us if you want yours deleted. Backups that contain your data are replaced within 30 days.

More about what we collect and why is in our privacy policy.

Cannot open the app?

If you have deleted the app, lost your phone or cannot sign in, email hello@giggidy.live from the address you used for your account, with the subject Delete my account. We reply to that address to confirm it is you, then delete the account and its data as above, and email you when it is done. We reply within 30 days, and usually much sooner.

You can use the same email to ask what personal data we hold about you, or to correct it.

Corner team accounts and contact

Accounts that run a Corner, and Giggidy team accounts, cannot be deleted from the app, because a Corner's bookings and payments depend on them. If you are a Corner owner who wants to close your account, email hello@giggidy.live and we will do it with you.

Questions about your data: hello@giggidy.live. Giggidy AB, Sweden.